Privacy Policy – Snap Order (English version) Last updated: October 4, 2026

Snap Order ("the platform") respects your privacy. This policy explains how we collect, use, share and protect information for users of the customer app, the restaurant app and the delivery rider app (Snap Order Rider).

1. Information we collect

• Customers: name, phone number, e-mail (optional), delivery addresses, location while using the app, order history, messages with restaurants, riders and support, device information, notification token and crash reports.
• Restaurants: business name and address, account manager and contact details, products, menus and prices, orders, sales and payouts.
• Delivery riders: name, phone number, e-mail and profile photo; vehicle details and the identity number and documents provided at sign-up; precise location while online to receive orders, including when the app is closed or not in use (background location) – see section 3; photos taken in the app (proof of delivery, shift check-in selfie when required); deliveries, orders and shifts; messages with customers, restaurants and support; bank or payout details when needed; device information, notification token and crash reports.

2. How we use information To create and manage accounts and verify identity; to receive, process and deliver orders; to offer orders to nearby riders and follow deliveries; to process payments and payouts; to send order and account notifications; to provide support; to improve the service and fix errors; to prevent fraud and abuse; and to comply with the law.

3. Location data

• Customer app: uses your location only while you use the app, to set the delivery address, show nearby restaurants and follow your order.
• Restaurant app: uses the registered business address.
• Rider app: Snap Order Rider collects your precise location for as long as you are online to receive orders, including when the app is closed or not in use, to offer you nearby orders, show the customer and restaurant where their order is during delivery, and check you in to your shifts and confirm arrival at the restaurant and the customer. A persistent notification is shown while location is collected, and collection stops when you go offline or sign out. Your location is sent to Snap Order's servers and shown only to the customer and restaurant of the order you are delivering. It is not used for advertising.
• The app explains how location is used before asking for the permission. You can change the location permission at any time in your device settings; riders cannot receive orders without it.

4. Camera and photos The camera and photo library are used only when you choose to, inside the app: to take a proof-of-delivery or shift check-in photo, or to attach images and documents in chats or at sign-up.

5. Sharing We do not sell or rent personal data. Information is shared only: between the customer and the restaurant to complete the order; between the customer and the rider to complete the delivery (name, contact number, delivery address and the rider's location during the delivery); with payment providers; with technical service providers needed to run the platform, such as maps, notifications and crash reporting (Google Firebase), and the SMS service that sends verification codes; and with authorities when required by law.

6. Notifications The app may send notifications about orders, delivery offers and your account, and offers or discounts that you can turn off in the settings.

7. Security We use appropriate security measures, including encrypted connections, to protect data against unauthorized access, change, disclosure, loss or damage. No transfer over the internet can be guaranteed to be fully secure.

8. Retention We keep data as long as needed to provide the services or meet legal, regulatory and accounting obligations, and then delete or anonymize it.

9. Your rights You can access your data; correct it (riders' details are corrected by the admin – contact support); request deletion of your account and its data from inside the app or by contacting us; and withdraw consent, including the location permission, where legally possible.

10. Children The services are not intended for children under the legal age in the country where the app is used, and we do not knowingly collect their data.

11. Third-party services The app may include third-party services or links, such as maps and online payments, which are governed by their own privacy policies.

12. Changes Snap Order may update this policy at any time; the updated version is published in the app or on the website with a new "Last updated" date.

13. Contact us E-mail: info@snaporder-eg.com · Phone: +201500255882 · Address: Tariaq Bedon Esm, Al Qenayat, El Qanayat, Al-Sh